Excel Fire Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://excelfireltd.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Excel Fire Limited, a Limited Company whose registered address is Crisp Accountancy, Second Floor, 17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ and main trading address is Kemp House, 124 City Road, London, EC1V 2NX.
2. Information About Us
>> Our Site is owned and operated by Excel Fire Limited, a Limited Company whose registered address is Crisp Accountancy, Second Floor, 17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ and main trading address is Kemp House, 124 City Road, London, EC1V 2NX.
>> Our Data Protection Officer is Wayne Cooper who can be contacted by email at firstname.lastname@example.org by telephone on 0203 302 9558 or by post at Excel Fire Limited, Kemp House, 124 City Road, London, EC1V 2NX.
3. What Does This Policy Cover?
4. Your Rights
>> As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
> The right to be informed about Our collection and use of personal data;
> The right of access to the personal data We hold about you (see section 12);
>The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
> The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
> The right to restrict (i.e. prevent) the processing of your personal data;
> The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
> The right to object to Us using your personal data for particular purposes; and
> Rights with respect to automated decision making and profiling.
>> If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
>> For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data
>> contact information such as email addresses and telephone numbers;
>> a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
>> any information to you choose to provide to us in the Background Information section of the contact forms.
6. How Do We Use Your Data?
>> All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under GDPR at all times. For more details on security see section 7, below.
>> Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
> Providing and managing your Account;
> Providing and managing your access to Our Site;
> Supplying Our services, including appointment booking services to you (please note that We require your personal data in order to enter into a contract with you);
> Personalising and tailoring Our services for you;
> Replying to emails from you;
> Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;
>> You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
>> We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
> Retention will be for the period of provision of services plus 5 years;
7. How and Where Do We Store Your Data?
>> We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
>> Your data will only be stored in the UK.
>> Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
8. Do We Share Your Data?
>> Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
>> In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
>> We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
>> In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
9. What Happens If Our Business Changes Hands?
>> In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
10. How Can You Control Your Data?
>> In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. We do not use your data for direct marketing purposes.
>> You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
>> You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com or using the contact details below in section 14.
>> Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
>> The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
>> In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
>> You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
>> It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
13. Contacting Us
Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).